Effective Date: 17/2/2025
Because our products are personalized and made-to-order, we are unable to offer refunds once an order has been placed.
Why We Don’t Offer Refunds
Creating a custom product takes significant time, research, and creative effort. Once your request is submitted, we begin the process right away. For this reason, all sales are final.
We’re Committed to Quality
If you have concerns or feel something is missing from your delivery, please reach out. We’ll do our best to make reasonable improvements within the scope of the original request.
Contact
For questions about your order, email: team@steptopassive.online